Common IT Support Issues Businesses Experience

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Businesses today rely heavily on technology. Technology helps us stay connected with our customers, manage our finances, and keep our operations running smoothly. So when IT issues happen, they can cause major disruptions in our day-to-day operations.

In this blog post, we will discuss some of the most common IT support issues that businesses experience.

Forgotten passwords

We’ve all been there — you’re trying to log into your computer or email account, and you can’t remember your password. This can be a frustrating experience, especially if you’re in the middle of something important. The good news is that there are ways to recover your password. For example, most email providers have a “forgot password” feature that you can use to reset your password.

To prevent this IT support issue from happening again, you can leverage a password manager like NordPass or Dashlane. A password manager serves as a secure vault for all of your passwords. To access your login credentials, you need to input just one password — your master password — into the app.

Slow computer

A slow computer can be caused by a variety of factors, therefore the first step to addressing this issue is determining the root cause.

Perhaps there are too many apps that launch automatically upon startup, so disable the ones you don’t need using Microsoft’s System Configuration tool.

Check if there’s still a lot of free space on the hard drive that holds your operating system. Windows creates files while your system is running, so if your hard drive is maxed out, then performance suffers. Make sure to clear some space.

Your computer’s slow performance may be due to a scheduled system scan or update. To prevent this, make sure to conduct scans and updates outside office hours.

Another culprit could be a malware infection. In that case, disconnect from all networks and let the IT support experts handle the issue.

The blue screen of death

This is one of the most dreaded IT issues because it usually means that something has gone wrong with your computer’s hardware or software. The blue screen of death usually occurs when a piece of hardware or a driver malfunctions after a new installation or update.

To resolve this issue, you need to read out to your IT support staff what’s written on your computer screen, such as “HAL_INITIALIZATION_FAILED” or “DRIVER_IRQL_NOT_LESS_OR EQUAL.” Let them know what you were doing before the error happened so they can give a proper diagnosis. In most cases, you just need to reboot your computer.

Printer malfunction

There are many reasons why your printer may not print. Start with the most obvious ones: Is the printer plugged in and switched on? Does the tray have enough paper? Does the printer have toner or ink? Are there any outstanding print jobs and what is the status of each job?

Check if the “Use Printer Offline” is unchecked. Sometimes, when you click Print while your printer is turned off can cause Windows to set your printer to work offline, and that can stall jobs sent later.

A simple printer reboot often does the trick, so unplug the printer, plug it back in, and then turn the printer on. If this doesn’t work, check the printer’s connection. The printer is may not be properly connected to the network.

You won’t have to worry about these tech issues if you work with a qualified IT support company. With such a partner by your side, you can enjoy smooth running and optimized IT systems. 

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